FAQs

International shipping:

What are the shipping costs for international orders?
We offer worldwide shipping on all our products.

Do you ship to my country?
Yes, we ship to all countries in the world.

What are the customs and import duties for international orders?
Customs and import duties are the responsibility of the customer. Please check with your local customs office for more information.

Delivery time:

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the shipping carrier's website.

What if my order is delayed?
If your order is delayed, please contact us and we will be happy to assist you.

Shipping carriers:

Which shipping carrier will be used for my order?
We use DHL, FedEx, or Chronopost to ship our orders. The shipping carrier will be selected based on your location and the weight and size of your order.

Can I choose a specific shipping carrier?
Yes, you can choose a specific shipping carrier at checkout. However, please note that there may be an additional charge for choosing a specific shipping carrier.

Returns:

Please refer to our Return and Exchange Policy for more information.